Got a question? Here are quick answers to the things customers ask us most. If you can’t find what you’re looking for, reach out anytime — we’re happy to help.
Orders are usually processed and dispatched within a few business days. Delivery time then depends on your location and the shipping option selected at checkout. If you need an item by a specific date, contact us before ordering and we’ll advise.
Shipping costs are calculated at checkout based on your delivery location. Orders over $50 ship free — so it’s easy to save by bundling items you need.
We offer 30-day returns. If your item arrives damaged or defective, please contact us within 30 days of delivery so we can make it right with a replacement or refund. Full details are on our Refund and Returns Policy page.
Once we receive and inspect your return, we’ll process your refund to your original payment method. Please allow a few business days for the refund to appear on your statement. Return shipping costs are the customer’s responsibility unless the item arrived damaged or faulty.
We accept secure online payments through our checkout, including major credit and debit cards. The exact options available will be shown on the payment step when you check out.
Yes. Our checkout uses secure, encrypted payment processing to protect your details, and we never store your full card information on our servers. Look for the padlock in your browser’s address bar when checking out.
Once your order ships, you’ll receive tracking information by email so you can follow your package’s journey. You can also check your order status anytime in your account under Orders.
We stand behind the quality of our products. If something arrives damaged or doesn’t work as expected, contact us right away with your order number and a photo of the issue, and we’ll arrange a replacement or refund for you.
The quickest way is through our Contact page, where you can send us a message anytime. You can also follow and message us on Instagram at @rhigz_online. We aim to get back to you as soon as possible.
We run occasional promotions, and every order over $50 ships free. Follow us on Instagram at @rhigz_online to be the first to hear about new deals and offers.